Raka Diamonds respects the privacy of our trade partners and visitors. This policy explains what information we collect, how we use it and the choices you have.
1.Information we collect
We collect information you provide directly and information generated when you use our platform:
- Account details: name, company, business email, phone number, business type and trade references submitted during registration.
- Transaction data: orders, invoices, payment status, shipping addresses and memo records.
- Usage data: pages viewed, searches performed, device and browser information, collected through cookies and similar technologies.
2.How we use information
- To verify trade accounts and comply with anti-money-laundering and know-your-customer obligations.
- To process orders, payments, quality checks and insured shipments.
- To provide customer support through your dedicated account manager.
- To send market reports and offers when you have opted in. You can unsubscribe at any time.
- To improve platform performance, security and search relevance.
5.Data security & retention
Data is encrypted in transit and at rest, and access is restricted to authorised staff. We retain account and transaction records for as long as your account is active and afterwards as required by tax, customs and anti-money-laundering regulations.
6.Your rights
Depending on your location, you may have the right to access, correct, export or delete your personal information, or to object to certain processing. To exercise these rights, email [email protected].
7.Contact us
For any privacy questions, contact our data protection team at [email protected] or reach our trade desk through the contact form.